Senior Product Manager, Growth & New Ventures

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role description

Your North Star: build and launch a new, market-defining virtual care service from the ground up for an underserved women’s health patient population

We’re looking for a seasoned, entrepreneurial product manager to be the founding PM for a new direct-to-consumer business line at Pomelo Care. This is a rare "0 to 1" opportunity to build a new product and business within a mission-driven, scaling company. You will work closely with the GM of the business and own our product strategy, including building the end-to-end patient experience. You’ll work to define what a best-in-class, consumer-first healthcare experience should be, and then partner with a dedicated team of clinicians, engineers, operators, and marketers to bring that vision to life.

What you'll do

• Define and execute the product strategy for a new D2C service line, from initial concept through product-market fit and into scale.
• Lead foundational user research to deeply understand the needs, pain points, and journey of a new patient population we aim to serve.
• Design the entire end-to-end patient and provider experience, ensuring a seamless blend of virtual care, digital tools, and operational support, leveraging Pomelo’s existing tools where helpful.
• Translate complex clinical needs and protocols into a simple, intuitive, and empowering product for our patients.
• Leverage AI to make yourself and the product maximally efficient.
• Define the core metrics for product success, establish our initial product analytics foundation, and drive a culture of data-informed decision-making.
• Build and manage the product roadmap, making critical prioritization and tradeoff decisions to drive momentum and learning in a fast-paced environment.
• Work as a core member of a small, focused team of operators, engineering, design, and clinical leads to rapidly ship, test, and iterate on the product.
• Champion this new venture internally, building alignment with leadership and cross-functional stakeholders across the organization.

Who you are

• 4+ years of product management experience with a proven track record of taking products from 0 to 1.
• Extensive experience in direct-to-consumer (D2C) product management, including user acquisition, conversion, and retention funnels.
• A true first-principles thinker; you are energized by ambiguity and skilled at creating structure and clarity in a brand-new problem space.
• Deep user empathy and a passion for talking to users to uncover foundational insights that shape product strategy.
• You are a master of execution and know how to get things done and be scrappy. You know how to launch an MVP and iterate quickly toward a larger vision.
• Highly entrepreneurial and comfortable making decisions with incomplete information. You have a strong bias for action and a knack for navigating uncertainty.
• Exceptional communicator and collaborator who can inspire a team and manage stakeholders from the C-suite to the front lines of care.
• You have a strong product and design sense, with a passion for creating consumer-grade experiences that people love.
• You are deeply excited about tackling complex healthcare challenges and building solutions for underserved patient populations.

Bonus if you have any of the following

• Experience with products that bridge digital experiences and human-delivered services.
• Experience growth hacking 0 to 1 products.
• Experience in healthcare technology, particularly in launching new clinical service lines.
• Founder experience or experience as a very early employee at a startup.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and ex