Showroom Experience Host (Part-time)

Showroom Experience Host (Part-Time) – West Hollywood, CA

As a Showroom Experience Host at Brilliant Earth, you will play a key role in creating an elevated, seamless experience for every guest who visits our showroom. This role is ideal for someone who thrives in a hospitality-focused environment, is detail-oriented, and takes pride in maintaining a polished, organized and welcoming space. You’ll work closely to support our showroom leadership and sales consultants to ensure every customer experience reflects our joyful, luxury brand. 

The ideal candidate will be able to work a part-time Thursday through Saturday schedule. This role is in-person at our Beverly Hills, CA location after training in our West Hollywood, CA location. Candidates must be at least 21 years of age.   

The targeted budget for this position is $20 /hour. This compensation budget range may be adjusted at any time at the discretion of the company. 

Key Responsibilities: 

Hospitality & Client Experience  

• Assist with in-showroom beverage service, including preparing and serving coffee, water, and champagne, as well as clearing and cleaning dishes and glasses.  
• Proactively greet, check-in, and assist customers with warmth, enthusiasm, and professionalism, creating a memorable and welcoming environment.  
• Assist walk-in clients by matching them with an available sales representative, or scheduling a return visit.  
• Support showroom events and special appointments, including set up and clean up. 
• Gracefully enforce policies within the showroom to ensure a safe and pleasant experience for all guests, and security of goods.  

Visual Presentation & Showroom Operations 

• Maintain luxury showroom appearance, cleanliness, and organization, including cleaning display cases and proactively restocking supplies and tools. 
• Manage ordering and inventory of supplies and tools for showroom presentation standards and hospitality processes.  
• Uphold visual merchandising guidelines, including:  
• Ensuring jewelry displays follow the approved planogram and are properly replenished. 
• Executing new product merchandising guidelines.   
• Assist with back-of-house tasks to support daily showroom operations, including:  
• Preparing and packaging customer products for pick-ups, and organizing products after drop-off for repairs or re-sizing.  
• Maintaining an organized packaging area.  

What You Have:  

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.  
• It’s all in the details. When it comes to our customers’ most significant moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.   
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.   
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!  
• A mind for multi-tasking. Whether you’re welcoming a customer or updating our inventory, you’re an expert at managing multiple tasks simultaneously.  

Bonus Points if you have:   

• Experience assisting customers or clients in a retail, hospitality, or restaurant environment.   
• Experience with POS, CRM or ERP software and Mac operating systems.   
• A passion for socially and environmentally responsible organizations and products.  

What We Offer: 

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! 
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! 
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.