Customer Education Intern

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located in over a dozen different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We're seeking a detail-oriented and collaborative Customer Education Intern to support our Customer Education and Product Success team in delivering high-quality educational resources and maintaining our knowledge base infrastructure. This internship offers hands-on experience in customer education operations, content management, video production, and technical support within the sports technology industry.

This is an excellent opportunity to gain practical experience in customer education, content creation, and SaaS product support while contributing to the digital transformation of elite athletics.

Game Plan - How You'll Drive Impact:

• Create and manage educational content by drafting, entering, and publishing help articles in Salesforce, working closely with Product Success teams to translate feature enhancements into customer-facing documentation
• Maintain knowledge base infrastructure across Experience Cloud Performance Product sites, ensuring content is well-organized, up-to-date, and easily accessible for customers
• Produce engaging video content using Adobe Premiere Pro and/or Clueso to create educational resources that help customers maximize their use of Teamworks Performance products
• Provide technical support by troubleshooting learning portal enrollment issues and responding to routine customer education inquiries through the education inbox
• Collaborate cross-functionally with Product Success, Product teams, and other stakeholders to ensure educational materials align with product capabilities and customer needs
• Support continuous improvement by identifying opportunities to enhance the customer education experience and streamline content creation workflows

Player Profile - What You Bring to the Team:

• Natural communicator who can translate technical concepts into clear, customer-friendly language
• Comfortable learning new platforms and technologies quickly
• Approach content creation with a journalist's attention to detail and clarity
• Thrive in collaborative environments, working with subject matter experts to create educational resources
• Organized and detail-oriented with strong project management skills
• Excited about the intersection of education, technology, and sports

The Ideal Recruit - Skills & Experience:

Must-Haves:

• Strong written communication skills with the ability to create clear, concise, customer-facing documentation
• Video editing experience using Adobe Premiere Pro or similar tools
• Technical aptitude with the ability to quickly learn new platforms and troubleshoot basic technical issues
• Detail-oriented approach to content creation, data entry, and quality assurance
• Collaborative mindset with strong interpersonal skills for working with cross-functional teams

Nice-to-Haves:

• Familiarity with Salesforce or other CRM platforms
• Experience with Learning Management Systems (LMS), such as Skilljar
• Basic HTML knowledge or willingness to learn
• Experience in collegiate or professional athletics environments
• Interest in sports technology, customer education, or instructional design
• Marketing or content creation experience

Champion Mindset - Traits for Success:

• Takes initiative and creates momentum without waiting for direction
• Thrives under pressure and stays focused on results
• Embraces innovation and solves complex problems with strategic thinking
• Communicates clearly, builds trust quickly, and leads with enthusiasm
• Adapts easily in fast-changing environments and welcomes calculated risks
• Holds themselves and others accountable to high standards
• Constantly seeks improvement and embraces change as opportunity
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exce