Experienced VC-25A Field Service Representative - Defense

Experienced VC-25A Field Service Representative - Defense

Company:

Boeing Aerospace Operations

As a Boeing employee you’ll be part of a winning team that does great things every day!

Boeing Global Services (BGS) is seeking a PAG (Presidential Air Group) Experienced Field Service Representative to provide technical support and on-site company representation for Commercial Derivative Airplanes at Joint Base Andrews, Maryland.

You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Utilize multi-disciplined mechanical and technical expertise, with company knowledge to assist the customer.
• Maintain accurate tracking of Boeing or Government owned assets in support of a Proprietary system. Required to lead Physical Inventory Efforts.
• Coordinate shipment, receipt and repair of assets with Logistics Representatives.
• Sustain a high level of proficiency on Boeing 747-200B the operations and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
• Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training.
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.
• Conducts maintenance root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
• Interpret technical documents and monitor product performance. Develop and conduct ad hoc training on various maintenance topics.
• Analyze MYBF, REDARS, CMM’s and technical data and evaluate maintenance procedures.
• Requires the ability to work independently in a demanding, on-call, 24 hours per day / 365 days per year operational environment.
• Develop action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance.
• Tracks progress of troubleshooting plans and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting.
• Travel to other US and foreign operating locations to assist with the customer's mission and maintenance demands as well as the craft.

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Special Program Access or other Government Access Requirements are mandatory for this position. Yankee White security investigation involves background checks into your financial, criminal, mental, job history, drug/substance usage, membership in groups, and traffic records. Must obtain Yankee White to maintain position.

Basic Qualifications (Required Skills/Experience):

• Minimum 5 years of experience of Field Service and/or Military Aircraft Support Equipment
• Minimum 5 years of experience supporting operations or maintenance of 89th Air Wing Executive fleet aircraft including C-32A, C-40 B/C and VC-25A aircraft
• Comparable Multi-engine Special Air Mission (SAM) or Very Important Person (VIP) aircraft within the last 10 years.
• Must be willing to work variable shifts, including weekends and overtime including rotating shifts
• At the sole discretion of leadership, employees must be willing and able (potentially on short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of d