3LS Quality Engineer

3LS Quality Engineer

Description -

The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations.

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem-solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.

 

Key Responsibilities

• Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point

• Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause

• Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling

• Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues

• Collaborate cross-functionally with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects

• Support failure analysis and quality engineering teams to identify defect trends and systemic gaps

• Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness

• Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)

• Influence product design, firmware behavior, and driver implementation based on field learnings

• Mentor senior engineers and establish best practices for debugging, escalation handling, and knowledge sharing

 

Required Skills

• Advanced diagnostic and analytical skills for complex, cross-domain technical issues

• Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).

• Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)

• Deep understanding of system architecture: BIOS/UEFI, OS internals, drivers, firmware interactions

• Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools

• Ability to independently lead investigations with minimal direction

• Strong written and verbal communication skills for both technical and executive audiences

• Ability to operate effectively under high-pressure, high-ambiguity conditions

 

Education & Experience

• Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).

• 5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.

• Demonstrated experience operating at a principal or enterprise‑level scope, influencing strategy beyond a single product or team

• Experience working with OEM/ODM ecosystems and silicon vendors

• Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent

• Experience analyzing system logs, telemetry data, and kernel/user-mode dump files

The pay range for this role is $105,050 to $130,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid va