Overnight Service Desk Technician - Bristol, TN / Harlingen, TX

Help Desk Tech Responsibilities:
• Monitor VRU's and IVR's on an hourly basis
• Update remote users with corporate antivirus software and any other software updates when applicable
• Create, troubleshoot and resolve work orders
• Troubleshoot user issues
• Monitor Track IT ticketing system
• Answer Help Desk line
• Follow up on work orders with requestors
• Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
• Check resolutions on closed work orders daily
• Produce weekly reports as needed
• Update critical documentation in a timely manner
• Administer VPN dual authentication tool
Qualifications and Experience:
• Strong verbal and written communication skills are required
• Strong troubleshooting skills
• Must be detail oriented, well organized and self-motivated
• Ability to work with all levels of management
• Must be able to effectively work independently and in team environments.
• Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
• Advanced skills in Microsoft Office
• Active Directory
• Outlook
• Familiar with Windows 7 and 8 environments.
Job Type: Full-time- Overnight
Required experience:
• Prior Help Desk or IT experience
Required education:
• Some college or technical school education