Senior Product Analyst

<p><strong>WHO WE ARE</strong></p> <p>Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.</p> <p>Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.</p> <p>With 120+ teammates across three global offices — Barcelona, Yerevan, and New York — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.</p> <p>No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.</p> <p><strong>WHAT WE'RE LOOKING FOR</strong></p> <p>We are seeking a passionate Senior Product Analyst capable of conducting quantitative researches, generating and validating product hypotheses, bringing relevant insights, and proposing solutions to proactively drive the product towards achieving our business goals.</p> <p>The ideal candidate will possess relevant product analytics experience, an intuitive understanding of mathematical statistics, and the ability to describe complex technical concepts in simple terms.</p> <p>The Product Analyst will join the analytics team and report to the <a href="https://www.linkedin.com/in/philipsavenkov/">Head of Analytics</a>. The new team member will become an essential part of a Product Group within Manychat, focusing on developing and enhancing our Core Product stream alongside our exceptional <a href="https://www.linkedin.com/in/mityakorolev/">Product Leader</a>.</p> <p><strong>WHAT YOU’LL DO</strong></p> <p>Our analytics team has three foundational purposes:</p> <ol> <li>Impact directly on business metrics.</li> <li>Advocate data-driven decisions.</li> <li>Be proactive.</li> </ol> <p>As part of the team, you will:</p> <ul> <li>Research different aspects of our product from the analytical standpoint.</li> <li>Conduct in-depth investigations into Manychat’s core functionality and formulate relevant product hypotheses.</li> <li>Support Manychat's ongoing implementation of AI functionality.</li> <li>Identify hidden dependencies within our metrics and conduct multiple researches to enhance our platform.</li> <li>Collaborate closely with data engineers to obtain accurate and trustworthy data for decision-making.</li> </ul> <p><strong>WHAT YOU’LL BRING</strong></p> <p><strong>Must haves:</strong></p> <ul> <li>5+ years of proven experience within product analytics, preferably in SAAS products.</li> <li>Technical background and knowledge of mathematical statistics.</li> <li>Excellent technical skills (SQL, Python, BI tools).</li> <li>Ability to formulate relevant product hypotheses and test them.</li> <li>Extreme attention to details and strong work ethics.</li> <li>Accountability and the permanent ‘extra mile’ approach to any task.</li> <li>Readiness to take the responsibility and obtain high quality analytical deliverables in reasonable terms.</li> </ul> <p><strong>Nice to haves:</strong></p> <ul> <li>Previous experience in a fast-paced startup environment.</li> <li>Knowledge and interest at current AI industry (even those ‘overhyped’ projects).</li> </ul> <p><strong>WHAT WE OFFER</strong></p> <p><strong>We care about your growth, well-being, and comfort</strong></p> <ul> <li>Professional development budget for relevant conference tickets, training programs, or courses.</li> <li>Flexible benefits plan to choose the perks that fit your needs.</li> <li>Health insurance including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.</li> <li>Hybrid work format.</li> </ul> <p><em>Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.</em></p> <p><em>This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.</em></p> <p></p>