Director, Policy & Procedure Governance

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:
The Director, Policy & Procedure Governance develops, updates, and maintains comprehensive policies, procedures, and associated governance frameworks across the organization. This role is essential for risk identification and reduction in a highly regulated environment, enhancing operational efficiency, and supporting the organization's strategic objectives and mission.

What you’ll do:  

1. Identify Governance Opportunities and Provide Guidance: Working across the organization, ascertain operational and administrative functions and procedures that would benefit from formalized or improved governance, and clearly and cogently recommend specific policies, procedures, training, and oversight mechanisms.
2. Develop and Write Policies and Procedures: Capture and translate operational and administrative objectives and practices to create clear, concise, and comprehensive policies and procedures that align with organizational goals and external requirements.
3. Catalog, Review, and Update Existing Policies and Procedures: Ensure consistent and accurate versioning of policies and procedures, define a review cadence and protocol, and review and update existing policies and procedures to ensure they remain accurate and compliant with external standards.
4. Provide Training and Guidance: Train various impacted audiences regarding new and updated policies and procedures to ensure proper understanding and implementation. Provide implementation guidance, as well as guidance on ongoing monitoring, to ensure compliance with internal policies and procedures.
5. Collaborate Cross-Functionally Effectively and Efficiently: Work closely with team members at all levels throughout the organization to gather necessary information, assess risk and current compliance, and ensure policies and procedures accurately reflect operational practices. Collaborate as needed with the Policy and Procedure Committee during the review process and communicate persuasively with leadership regarding findings and recommendations.
6. Support Compliance Efforts: Participate in and lead compliance-related activities as needed (including monitoring, auditing, and investigations), contributing to consistent governance and adherence to internal and external requirements.
7. Perform Other Duties as Assigned. 

Career Level Expectations: 

• Recognized expert in professional discipline (typically obtained through post-secondary education and work experience).
• Manages large projects or processes with limited supervision from people leader.
• Coaches, reviews, and delegates work to proficient and entry-level professionals. 
• Resolves difficult and often complex problems that are typically solved through drawing from prior experience andin-depth analysis of issues, in collaboration with others. 
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree in English, business administration, public administration, or a related field.
• 5+ years of experience in a role or roles involving policy writing, implementation of governance controls, process management, or related functions.
• Superior technical writing and editing skills.
• Strong analytical and research skills.
• Excellent organizational skills and ability to manage multiple projects simultaneously.
• Attention to detail and willingness to follow up on tasks until completion is confirmed.
• Ability to work collaboratively and constructively with individuals at all levels of an organization, including clear and c