Director, Delivery | Commerce Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

Position Summary: The Director, Delivery is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships. Has the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. Has strong client-facing and strategic leadership experience along with expert program/project management skills. Has extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team.

 Your Role. Key Responsibilities: 

• Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. 
• When appropriate, establish and lead a program for a specific client with multiple, concurrent projects. 
• Establish the operating model, communication, plan and tools to be used by the program to ensure successful delivery. 
• Direct management of project management team members on the team and providing career mentorship and guidance 
• Ability to to coach team members on best practices and act a partner in solving client challenges.
• Internal leadership with defining processes and tools to be used across the Delivery team
• Running weekly internal and client facing status communications of engagements that you and your team deliver with clients at the highest level (up to c-suite)
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail. 
• Manage communications between client and internal team members on a given project or program. 
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.  Also capable of scrutinizing program scale velocities and progress to determine program delivery viability.
• Participate in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, timelines. 
• Organizing the work for supporting project coordination & management activities. 
• Leading and organizing conversations with key program stakeholders and management on progress and delivery of overall program. 
• Management of complex project timelines, budgets, scope and risks to help deliver optimal quality
• Participate in business development efforts by defining scope, process, and estimates
• Tactical modeling and strategic resource management to support complex project change 
• Minimal travel required to client sites. 

 Your Experience. Basic Qualifications: 

• 12+ years of Project Management experience in technology, ideally in an eCommerce and digital design environment. 
• 5+ years of program management experience. 
• 7+ years Experience managing an internal team and direct reports
• Experience with implementations of a variety of platforms. 
• Bachelor's degree or equivalent degree of education relevant to the industry. 
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project or program. 
• Excellent problem solving, organization, time management, and risk management skills.
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larg