Corporate Customer Service Coordinator

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

Position  

Corporate Customer Service Coordinator                  

 

Milliken & Company

Headquartered in Spartanburg, South Carolina, Milliken is one of the largest privately held textile and chemical manufacturers in the world.  Milliken is widely acknowledged as an international leader in research technology, innovation, and customer service.  Milliken is one of America’s Best Companies to Work for by Fortune Magazine.  This position will report to the Textile Division.

 

Job Description:

• Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
• Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
• Serve as Level 1 contact for complaint resolution and pro-active communication.  Ensure customer communication is proactive and in accordance with world class customer service expectations.
• Create and refine processes to improve overall Customer Experience.
• Coordinate customer service activities to align with business, supply chain and manufacturing needs.
• Coordinate and communicate customer service process needs with business planners.
• Control inputs to manufacturing via offering/load management process and maintain capacity information for quotations.
• Troubleshooting and problem resolution for internal and external needs.
• Set up and maintain Customer files in SAP.
• Set up SAP with customer parameters for orders/shipments/invoicing.
• Report creation using backend SAP data via BI and/or customer specific systems.
• Collaborate with sales and marketing.

Job Requirements:

• High proficiency with Microsoft Excel, Word, and Outlook
• Working knowledge of SAP preferred
• Self-Motivated
• Ability to engage in various customer portal/systems and learn new systems quickly.
• Strong problem-solving skills