Administrative Intern - Operational Excellence

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Operational Excellence team in the role of Intern.  This position is part time (24 hours per week), starting at the end of May running thru the end of July located in Muncie, Indiana.  

As part of the Operational Excellence team, you will serve as a healthcare process improvement partner, helping guide the application of continuous improvement and change management principles across IU Health’s system and regions. In this role, you will support strategic and operational initiatives by facilitating improvement efforts that deliver value, enhance performance, and ensure consistency and reliability. You will contribute to the development of improvement and change management plans, support data-driven decision making through analysis and metric selection, and help build problem-solving capabilities by transferring knowledge through hands-on, real-world applications.

This internship offers a unique opportunity to apply academic knowledge in a dynamic healthcare environment while gaining insight into the operational aspects of a leading healthcare organization. Interns will develop business acumen, leadership capabilities, and project management skills while learning continuous improvement methodologies such as Lean Six Sigma. Through meaningful project work, leadership exposure, and practical experience, participants will build a strong foundation for a career in healthcare operations, process improvement, and organizational leadership.

Role Responsibilities

• Collaborates with leadership and team members to complete strategic projects, which may cover topics including finance, accounting, marketing, operations or other areas. 
• Attends meetings and reports on issues and decisions relevant to assigned projects. 
• Provides operational and administrative support to complete various functions and tasks.
• Creates correspondence among team members to ensure accuracy and effectiveness. 
• Completes additional tasks, including but not limited to: data collection (coordinate and direct), managing meeting logistics, preparing agendas and other materials for meetings with leaders and team members.
  
   

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Requires current enrollment in an Associate's, Bachelor's, and/or Master's Degree Program.

• Requires proficiency in Microsoft Office programs.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with mor