Director of Rooms

We are pleased to announce a wonderful opportunity for a Director of Rooms

Position Summary

The Director of Rooms is responsible for leading all aspects of the Rooms Division, including Front Office, Housekeeping, and Guest Services, to deliver exceptional guest experiences while maximizing operational efficiency and profitability.

This role drives performance across service, cleanliness, and operational execution, ensuring alignment with brand standards and overall hotel strategy. The Director of Rooms plays a critical leadership role in guest satisfaction, team development, and revenue optimization.

What will you be doing most days?

Rooms Division Leadership

• Lead and manage all Rooms Division departments, including Front Office, Housekeeping, and Guest Services.
• Establish clear expectations, accountability, and performance standards across all teams.
• Foster a high-performance culture focused on service excellence, teamwork, and continuous improvement.
• Develop department leaders and build a strong operational bench.

Guest Experience & Service Excellence

• Ensure consistent delivery of exceptional guest service across all touchpoints of the guest journey.
• Drive improvements in guest satisfaction scores (GSS), online reputation, and service recovery processes.
• Proactively identify service gaps and implement solutions to enhance the overall guest experience.
• Handle escalated guest concerns with professionalism and urgency.

Operational Oversight & Execution

• Oversee daily operations of the Rooms Division to ensure efficiency, consistency, and adherence to brand standards.
• Develop, implement, and continuously refine standard operating procedures (SOPs).
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure quality and cleanliness standards are consistently met.
• Ensure proper communication and coordination between departments.

Financial & Revenue Management

• Partner with Revenue Management and Sales to optimize occupancy, ADR, and overall room revenue performance.
• Manage departmental budgets, labor costs, and expenses in alignment with financial goals.
• Analyze key performance metrics (e.g., RevPAR, labor productivity, cost per occupied room) and implement strategies for improvement.
• Identify opportunities to drive incremental revenue and improve operational efficiency.

Team Development & Performance Management

• Recruit, train, and develop team members and department leaders.
• Conduct regular performance evaluations and provide coaching and feedback.
• Ensure proper staffing levels, scheduling efficiency, and labor optimization.
• Promote engagement, retention, and a positive team culture.

Collaboration & Hotel Leadership

• Work closely with Sales, Revenue, Food & Beverage, and Engineering teams to support overall hotel performance.
• Participate in executive leadership meetings and contribute to strategic planning and decision-making.
• Support group business, high-volume periods, and special events through cross-department collaboration.

Quality Assurance & Compliance

• Ensure compliance with brand standards, safety regulations, and company policies.
• Monitor and enforce quality assurance programs and audit readiness.
• Maintain high standards of cleanliness, maintenance, and operational excellence throughout the property.

What are the requirements for this position?

• Bachelor’s degree in Hospitality Management or related field preferred.
• 3–5+ years of progressive leadership experience in hotel operations, with a focus on Rooms Division.
• Proven ability to lead teams and drive performance in a high-volume environment.
• Strong financial acumen with experience managing budgets and analyzing performance metrics.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and hotel technology platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Physical Requirements for this Position

Primarily a mobile role requiring frequent walking, standing, and movement throughout the property as the job dictates. Ability to inspect rooms, p