Credit Business Analyst, Collections

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

Robinhood’s Money collections and recoveries team develops groundbreaking products, designs state of the art decision frameworks, and builds systems that serve our customers. Our team seeks to push the boundaries of what consumer banking products and experiences can look like.

We are actively seeking talented professionals with a demonstrated background in consumer finance collections and recoveries to help set up a best-in-class function. A function that treats customers humanely and helps them overcome challenging financial situations. Join us as we revolutionize the consumer finance landscape and redefine the way people interact with their money.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Leverage data, technology and customer-back thinking to design initiatives that help us deliver solutions for customers that are in need
• Leverage analytical framework and insights to build best-in-class collections and recovery capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & operations to best serve delinquent/charged off customers in resolving their debt and improving their financial lives
• Collaborate cross-functionally with partners from product, operations and engineering to launch new experiences in market that help drive efficiencies
• Be entrepreneurial and seek information/data to solve complex problems

What you bring

• Strong quantitative analytical skills
• 7+ years of demonstrated ability building analytical strategies across in collections and recoveries in the consumer financial services
• Hands-on experience with SQL / R / Python (Pandas, Scikitlearn etc.)
• Experience in designing and interpreting randomized testing frameworks
• Strong communication skills and ability to simplify complex programs and focus on key areas of leverage
• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$166,000—$195,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$146,000—$172,000 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$129,000—$152,000 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and colla