C-Store Champs Attendant

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
• Operate point-of-sale equipment accurately and in a timely manner to leave a positive impression on the customer
• Operate cooking equipment and fryer and maintain cleanliness and care of all
• Monitor and update the pull/thaw system daily
• Understand and comply with time tags and food safety protocol
• Accept and stock inventory upon arrival
• Ensure shelves and coolers are amply stocked to provide optimal customer experience
• Meet established cleaning standards to provide a clean and comfortable facility to our customers

• Resolve customer complaints where applicable and escalate to appropriate level of management when needed
• Work effectively with peers, team members, and regulatory agency personnel
• Perform other related duties as may be assigned

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

Core Competencies

• Adhere to and act in accordance with all casino and c-store/Champs policies and procedures, and applicable federal, state and local regulations
• Understand and comply with the Eye Hi Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs 
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your