Business Value Analyst

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. 

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About the Role

This is an exciting opportunity to join a growing team representing a blend of frontline commercial execution and long-term strategic thinking. This individual will provide pre-sales support across the Americas to help prospects understand and maximize the value of their investment in Airship’s solutions. Primary duties include, but are not limited to, prospect research, creating compelling data-backed business cases, ROI projections, and presenting the value that can be derived through their multi-year partnership with Airship. You will advise buying teams across the Americas on strategies to increase revenue, operational efficiency, customer retention, and NPS. 

Business Value Services (BVS) is closely aligned with the Global Sales organization, directly supporting sales pursuits within our top verticals and accounts. Your primary focus will be to support customer engagements from initial discovery to value proposals and Quarterly Business Reviews (QBRs) by creating presentations, calculating value realization metrics using existing models, and helping articulate the business impacts of Airship’s solutions. Drawing on your analytical and communication skills, you will work closely with Enterprise Sales Representatives and Account Managers to ensure the seamless delivery of meaningful, data-driven insights that help drive decision-making and customer success. We are looking for a driven and inquisitive individual who can effectively communicate how our solutions help our target accounts transform their businesses and support their strategic objectives.

What You'll Do

• Become familiar with a prospect’s industry and business model
• Understand Value Proposition
• Capture relevant insights and data to assess needs and problems
• Translate recommendations into quantifiable value potential
• Deliver assessments & presentations to enable our target accounts to make decisions and take action
• Work closely with internal sales teams and other functions to help define account strategies and prioritize sales initiatives, based on value creation potential and opportunity size
• Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities
• Provide thought leadership, training, and consultative partnering with internal sales and other teams throughout and beyond the sales cycle

What We're Looking For

• 4+ years of professional experience, ideally in consultative or strategic customer-facing roles
• Results-oriented, strategic thinker that enjoys helping prospects "cross the chasm" from current state to future state
• Strong analytical and problem solving skills, including the ability to derive actionable insights from large amounts of information and clearly communicate complex ideas to prospect teams, while handling questions and objections
• Experience with quantitative analysis and modeling
• Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
• Creative, high-energy, self-starter comfortable leading and executing initiatives and handling conflicting demands creatively and quickly
• Thrive in working collaboratively and cross-functionally, particularly with Sales, Solutions, Engineering, and other key partners
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

We'd Be Delighted If You Also Have

• Familiarity with t