Business Transformation Program Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you a strategic up-in-coming leader with a passion for driving organizational change and transformation? Genesys is seeking a dynamic Business Transformation Manager to support our enterprise-wide transformation initiatives. This role is pivotal in shaping our company’s future by implementing innovative solutions, fostering a culture of continuous improvement, and ensuring alignment with our strategic goals.

Join our team and be at the forefront of our transformation journey. You’ll have the opportunity to make a significant impact, work with talented professionals, and drive meaningful change at Genesys. If you have a passion for transformation, we want to hear from you!

Key Responsibilities:

• Manage and support large-scale transformation initiatives to drive organizational change and achieve business objectives.
• Provide project management for initiatives of all size.
• Provide strategic leadership, direction, and problem-solving solutions to the project teams.
• Develop and execute transformation roadmaps, ensuring timely delivery and achievement of key milestones.
• Demonstrate exceptional influencing and relationship management skills, inspiring and guiding project teams towards successful outcomes.
• Communicate complex transformation strategies and updates clearly and concisely to stakeholders.
• Facilitate knowledge sharing and mentorship within the PMO and workstreams communicating issues, and questions timely.
• Manage and collaborate effectively with global teams, including leading meetings across various time zones.
• Uphold and promote the principles of out-of-the-box, simplicity, automation, self-service, and risk reduction in all transformation activities.

Qualifications:

• Minimum of 6 years relevant experience in leading large-scale transformation initiatives or back-office projects.
• Bachelor’s degree in Engineering, Business, Economics or a related field preferred.
• Proven ability to take the initiative, troubleshoot complex issues, build strong relationships across all levels of the organization, and solicit/gain support inside and outside of the Business Transformation team.
• Experience working with third-party consultants and managing vendor relationships.
• Ability to work independently and proactively in a fast-paced environment.
• Exceptional presentation and communication skills, both written and verbal.

Desirable Skills:

• Project Management or Agile Certification
• Experience with Smartsheet schedules, reports, and dashboards.
• Process improvement skills with a track record of driving operational excellence.

#LI-REMOTE

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$90,600.00 - $177,800.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: