Business Transformation Associate

Help us be better partners to our internal and external clients.  Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams. 

As a Business Transformation Associate within the Commercial Bank, you will help drive the transformation agenda for all Middle Office operations across the Commercial Bank (CB).  CB Middle Office is defined as all client facing operations that focus on providing an exceptional Client Experience from Client On-Boarding through our Customer Service processes.   

Job Responsibilities 

• Complete day-to-day processes related to analysis, project management and delivery of transformation initiatives 
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact 
• Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives
• Work with product and tech development teams for all domains using agile methodology for client journeys and persona planning
• Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees
• Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management

Required qualifications, capabilities and skills

• 3+ years of experience in financial services, consulting, technology or related discipline
• Demonstrated understanding and knowledge of the CB businesses, products and operations
• Strong verbal, written communications and presentation skills – ability to articulate and tell a story
• Ability to partner with other teams across the organization to achieve results. 
• Experience in data analytics / data mining techniques and leveraging them to help drive transformation objectives
• Support and develop interview campaigns, working sessions, and presentations
• Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process change
• Knowledge of re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
• Bachelor of Science or Business Administration Degree 

Preferred qualifications, capabilities and skills

• MBA
• Passion for learning new operating models, technologies, and industry trends
• Previous client consulting experience 
• PMP or other Project Management Certifications 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity emp