Business Technology Operations Intern

Badger Meter - Where Every Drop Counts and So Do You
 

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.

• Career growth and development opportunities designed to help you achieve your potential.

• A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:
 

The Badger Meter Internship Program provides hands-on, real-world experience to students through projects that make a difference! In addition to your projects, you will be given the opportunity to participate in our robust Intern program focused on Badger Meter Culture, professional development, community outreach and a final capstone project.

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Our internship program is designed to provide opportunities for career growth and development for every intern by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 

The Business Technology Operations Intern will support the Customer Care team in driving adoption, onboarding, and operational excellence within Badger Meter’s Self-Service Portal and Software-as-a-Service (SaaS) platforms. This intern will gain hands-on experience in customer onboarding, service unit pricing set-up / maintenance, registration automation, and adoption analysis while contributing to projects that improve the self-service customer experience.  This position offers a unique opportunity to work in a cross-functional environment, collaborating with Customer Care, Sales, and Product teams to enhance customer success through technology-enabled service delivery.

This will be a summer internship at our Milwaukee facility.

Essential Job Duties

• Onboarding Campaigns: Assist in developing and executing onboarding communications and workflows for new customers in the Self-Service portal.

• Service Unit Pricing Set-up and Maintenance: Create pricing record and maintain price changes.   Validate pricing against contract, quote, and price books.

• Registration Automation: Support automation of account creation, registration updates, and data validation activities within Salesforce and other internal systems.

• Adoption Analysis: Collect and analyze customer adoption and usage metrics, prepare reports to track engagement and identify improvement opportunities.

• Operational Support:

  • Help process SaaS service unit orders and maintain accurate records.

  • Assist in troubleshooting customer onboarding or portal registration issues.

  • Contribute to updates of software pricing, account records, and process documentation.

• Process Documentation: Draft and update training guides, process flows, and FAQs to improve portal usability and team efficiency.

• Collaboration: Work closely with Customer Care team members, contributing to cross-departmental initiatives focused on automation, customer support, and continuous improvement.

Qualifications

• Currently pursuing a Bachelor’s Degree in Business Administration, Information Systems, Communication, or a related field.

• Strong technical/computer skills, including Microsoft Office Suite.

• Exposure to CRM or ERP platforms (Salesforce, SAP, Oracle, etc.) preferred.