Business Systems and Analytics Manager

Hypori Inc, a leading provider of SaaS cybersecurity solutions, is a disruptive technology company transforming secure mobility for government and commercial customers. Hypori’s secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. Learn more at https://hypori.com.

Overview: 

The Business Systems and Analytics Manager will be responsible for managing and optimizing our business systems, with a primary focus on Salesforce, to support our revenue operations. This role will also lead the design and implementation of analytics solutions to provide actionable insights that drive data-driven decision-making across the organization. The ideal candidate has a strong background in Salesforce administration, business analysis, and data analytics, with a keen ability to translate business needs into scalable system solutions. 

Responsibilities: 

• Oversee the day-to-day management and administration of Salesforce, including user management, system configuration, and customizations. 

• Implement and maintain best practices for data integrity, security, and compliance within Salesforce. 

• Collaborate with various departments to identify and prioritize system enhancements and process improvements. 

• Troubleshoot and resolve Salesforce-related issues, ensuring minimal downtime and disruption to business operations. 

• Work closely with stakeholders across the organization to gather and document business requirements for new projects and initiatives. 

• Analyze existing business processes and recommend improvements to enhance efficiency and effectiveness. 

• Translate business needs into technical specifications for system enhancements or new implementations. 

• Develop and maintain dashboards, reports, and visualizations to provide insights into key business metrics, particularly those related to revenue operations. 

• Perform data analysis to identify trends, opportunities, and areas for improvement. 

• Collaborate with the finance and sales teams to forecast revenue and track performance against targets. 

• Lead projects related to system upgrades, new tool integrations, and process automation from inception through to completion. 

• Manage project timelines, resources, and stakeholders to ensure successful project delivery. 

• Ensure all projects are aligned with the company’s strategic objectives and deliver measurable business value. 

• Serve as a liaison between the revenue operations team and IT to ensure seamless integration of business systems. 

• Provide training and support to end-users to maximize the effectiveness of business systems and analytics tools. 

• Foster a culture of continuous improvement, encouraging team members to seek out and implement innovative solutions. 

Qualifications: 

• Bachelor’s degree in Business Administration, Information Systems, Data Science, or a related field. 

• 5+ years of experience in Salesforce administration, business analysis, and data analytics. 

• Proven experience managing and optimizing business systems, preferably within a revenue operations context. 

• Strong project management skills with a track record of successfully leading cross-functional projects. 

• Advanced knowledge of Salesforce, including configuration, customization, and reporting. 

• Proficiency in data analysis tools such as Excel, SQL, or BI platforms (e.g., Tableau, Power BI). 

• Excellent problem-solving skills with the ability to think critically and strategically. 

• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders. 

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