At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned. 

Functions

• Learn and support all company-specific software solutions. 
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment. 
• Acts as a technical resource in assisting users to resolve problems with all computer systems. 
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis. 
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users 
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database. 
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. 
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support. 
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. 
• Documents procedures and solutions for help desk issues. 
• Answering both technical and non-technical questions for users. 
• Making recommendations on areas of process improvement. 
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed. 
• Assists in supporting site intranet. 
• Performs basic computer and RF repairs and work station integration. 

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field. 
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.  
• SAP WMS experience preferred. 
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.  
• Beginning to moderate SQL skillset.  Experience with DB2 SQL, or MySQL preferred. 
• Experience working with File Transfer Protocol and API communication methods is preferred. 
• Beginning XML skillset helpful but not required. 
• Experience with PHP and HTML is helpful but not required. 

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. 
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects. 
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers. 
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. 
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.  

Travel Requirements

• This position is expected to travel on rare occasions.  
• A passport is not required, but recommended.​ 

Disclosures

• For California residents – please enter or copy/paste the address below into your address bar to review an important notice rega