Business Systems Analyst

Position: Business Systems Analyst

Reports to: Manager of Business Systems

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

The business systems analyst will be responsible for day to day business systems support of Parasol’s clients as well as responsible for implementing applications projects such as business system process re-engineering, documentation and staff training as determined by each client’s project roadmap. Additionally, this position will have strategic input into each client’s optimal business systems design and performance. This is a mostly remote position with some onsite time to our client locations in Chicago and Wisconsin as needed by project.

Position Mission

The Business Analyst position is responsible and accountable for supporting and maintaining the various business systems used by Parasol clients. This position is responsible for contributing to business system projects, ensuring solutions are implemented per client specifications and in-line with vendor and industry best practices.

Responsibilities

• Manage ticket support and resolution for client business systems such as electronic medical records (EMR), Human       Resources and Payroll (HRIS), Financial systems, Marketing systems, and other enterprise applications.
• Complete project task work as required by client projects, including documentation, training, vendor selection support, workflow analysis, requirements analysis and cost analysis.
• Collaborate with internal teams and client stakeholders to ensure project milestones are met on time and within scope.
• Coordinate vendor management and contact as required to resolve tickets and escalations in a timely manner.
• Maintain detailed documentation within service tickets, including issue steps, troubleshooting actions taken, and final resolution.
• Communicate project status, risks and issues proactively to the Manager of Business Systems and relevant client contacts.
• Document in each client environment in the Autotask knowledgebase, maintaining accuracy and completeness as environments evolve.
• Develop and maintain project documentation to support knowledge transfer, continuity, and client satisfaction.
• Make recommendations to optimize and best utilize client environment applications, identifying opportunities for efficiency and improved adoption.

Requirements

• Minimum of three (3) years of business analyst support experience in an enterprise environment is required.
• Healthcare experience preferred; long-term healthcare support experience is a strong plus.
• Excellent customer service via phone, email and in person
• Demonstrated experience working with multiple enterprise systems such as EMR, HRIS, financial, and marketing platforms.
• MyUnity, MatrixCare or PointClickCare experience a plus.
• Experience in client-facing or customer service roles with a history of professional, high quality support delivery.
• Strong analytical and problem-solving skills with a detail-oriented approach to issue resolution
• Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders
• High degree of self-motivation and self-structure; ability to manage competing priorities independently
• Strong organizational and time management skills in a fast-paced, multi-client environment
• Collaborative team player who also demonstrates the ability to drive work forward independently
• Some infrequent travel required.
• Experience in the senior living, long-term care, or healthcare IT sector strongly preferred
• Managed Services Provider (MSP) environment experience preferred
• Familiarity with HIPAA and healthcare data privacy requirements
• Industry-recognized certifications in relevant business systems or IT service management preferred

Additional Preferred Requirements

Position Expectations

Within the first 30 days the Business Analyst will be accountable for:

• Begin lea