Business Systems Analyst

Business Systems Analyst

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
Join our team as a Business Systems Requirements Analyst where you will play a crucial role in facilitating the collection and definition of client requirements. You will provide expert advice, recommend best practices, and perform analyses to identify process improvements. This position offers a unique opportunity to work closely with clients, understand their needs, and develop innovative solutions. If you have a passion for problem-solving and a deep understanding of Commercial Off-the-shelf (COTS) applications like SAP, Oracle, and Momentum, we encourage you to apply.

Responsibilities:

• Respond to system issues and perform first level corrective maintenance.
• Enter issues via a problem tracking tool.
• Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level
• Agreements (SLAs).
• Responds to complicated user questions.
• Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders.
• Escalate complex issues within the SD Outreach Team.
• Monitor the health and status of current AEA systems.
• Prepare routine metrics and system availability reports.
• Identify common user challenges and work with development teams, UX teams, and product leads.
• Shall maintain and update the ticket tracking tool.
• Create metrics reports for system availability as well as user support.
• Assist in orienting, training, assigning, and checking the work of lower level employees.
• Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or • requests.
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, • issues or conflicts.
• Provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner.
• Create additional SOPs as needed to perform corrective maintenance
• Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware • Issues.
• Provide customer follow up to ensure questions have been answered and collect feedback.
• Work in a collaborate environment

Qualifications:

Required: 

• High school plus 20 years experience or Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university equivalent.
• An active NSA TS/SCI with FSP Poly. • Fifteen years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
• Customer service experience in an operational environment.
• Experience managing workflows using Atlassian Jira.
• Experience referencing and updating documentation in Atlassian Confluence or Sharepoint.

Desired:

• Operational experience as an analyst.
• Understanding of product workflows in an operational setting.
• Familiarity with query languages.
• Experience working with forward deployed users.
• Experience providing direct user support and troubleshooting directly with the user.
• Experience gathering requirements from users.
• Experience providing overall process improvement and agile efficiencies supporting the existing customer base.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy t