Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburg, PA or Brecksville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Preferred Skills and Experience:

• 3–5 years of experience in IT change management, release management, or a related role.
• Proven experience with ITSM tools (e.g., ServiceNow, Jira, or Remedy).

Technical Skills:
• Knowledge of software development lifecycle (SDLC) and DevOps practices.
• Understanding of IT infrastructure, including servers, networks, and databases.

Soft Skills:

• Strong organizational and time-management skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with a focus on problem-solving and risk mitigation.
• Ability to work under pressure and manage multiple priorities.
• This role offers a unique opportunity to shape the future of data-driven innovation within PNC Technology. We are looking for a strategic thinker and a hands-on leader who can translate data into tangible business value and drive transformative change.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience