Business Systems Analyst (AI)

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 175,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.  

This role is at the intersection of behavioral healthcare, artificial intelligence (AI), and product innovation and will play a pivotal role in shaping the future of autonomous systems and drive transformative change for ABA therapy providers. 

We are seeking a highly skilled business systems analyst to collaborate with stakeholders, engineering, data scientists, select customers and vendors to be a hands-on technical resource heavily involved in designing, developing, configuring, testing, operationalizing and supporting AI-driven products.  

Key Responsibilities 

• Act as a key liaison between the AI development team and CentralReach product, implementation, and cross-functional teams to communicate complex technical information in an accessible manner.
• Collaborate directly with customers to understand their business needs, challenges, and goals, translating insights into actionable requirements for AI-driven solutions.
• Translate business requirements into technical design artifacts, including current and future states, use cases, data models, data sources, workflow diagrams, data mappings, and business rule definitions.
• Customize solution designs to align with specific customer requirements, ensuring optimal performance and satisfaction.
• Develop and execute verification and validation test plans, ensuring AI solutions meet both technical specifications and customer expectations.
• Coordinate validation activities cross-functionally, incorporating customer feedback into iterations.
• Provide expert consulting during the implementation phase, facilitating workshops and discovery sessions and guiding customers on best practices to integrate AI tools effectively into their workflows.
• Actively track the success of AI solutions and monitor system performance post-implementation, providing regular quality reports and actionable insights to stakeholders.
• Assist cross-functional teams and customers with troubleshooting and issue resolution, maintaining a high level of satisfaction.
• Serve as the primary point of contact during customer onboarding for AI-related solutions, addressing questions and ensuring smooth transitions.
• Develop, deliver and maintain tailored training sessions, playbooks, support documentation, FAQ’s and knowledge-transfer materials for customers and internal teams.
• Stay current with advancements in AI technology, prompt engineering, and AI ethical standards.
• Advocate for and implement customer feedback loops to drive continuous improvement in AI solutions and delivery processes. 

Required Qualifications 

• Bachelor’s degree in computer science, information systems or related field, or equivalent work experience.
• 3-5 years of demonstrated experience in systems analysis roles within healthcare.
• Demonstrated experience using workflow automation platforms and tools to create and edit workflows and task automations across multiple applications and services.
• Demonstrated experience using software development work-tracking/collaboration tools (Jira & Confluence preferred).
• Demonstrated experience using data analysis to solve real-life problems.
• Demonstrated experience in quality assurance, data integrity and system performance monitoring (healthcare data preferred).
• Familiarity with HIPAA compliance and healthcare standards.  

Ideal Candidate Traits 

• Strong understanding of AI concepts and workflows, including natural language processing, large language models and multi-agent systems.
• Demonstrated experience in