Business Systems Analyst 3

The Group You’ll Be A Part Of

 

Lam -IN - GIS - CSBG 

Job Summary

Job Summary: We are seeking an experienced candidate with 8 – 10 Years of experience in MS Dynamics BSA – QA to join our team. In this role, you will be responsible for developing test plans and test cases for Dynamics based applications. Candidate should have a good knowledge of MS Dynamics Field Service / Scheduling modules. The ideal candidate should have a strong background in software development testing practices, governing user stories with Agile methodologies experience in Global environment.

Location – India (Bangalore / Remote).

What You’ll Do

• Solid Understanding on the Field Service Module/scheduling in MS Dynamics 365.
• Develop and implement a comprehensive test strategy for Microsoft D365 FSM & Scheduling projects focusing on automated testing.
• Create detailed test plans, including scope, resources, schedule, and deliverables with integration points like SAP, SharePoint, SQL, Dataverse and Azure.
• Provide guidance on testing best practices and methodologies.
• Identify and report defects discovered during each testing phase.
• Work closely with development teams to prioritize and timely resolve identified defects.
• Develop the automation testing framework and apply the selected resource to our Dynamics Microsoft D365 FSM & Scheduling environment.
• Drive the implementation of test automation where applicable to enhance efficiency and test coverage.
• Generate comprehensive test reports and documentation for project stakeholders highlighting the impact of testing on product quality, Risk and mitigation plan.
• Identify areas for process improvement within the testing lifecycle.
• Implement strategies to enhance overall testing efficiency and effectiveness.
• Collaborate with the support team to resolve post-deployment issues, ensuring continuous improvements and system stability
• Facilitate sign off SIT, UAT, Hyper care and ensure all E2E testing of apps.
• Knowledge of using Jira, Confluence and Azure DevOps.

Who We’re Looking For

Minimum Qualifications

 

• Bachelor’s degree in computer science, Information Technology, or a related field.
• In-depth knowledge of Dynamics 365 modules (Customer Service, Field Service management & Scheduling) including a strong understanding of business processes and functionalities across different modules.
• Relevant certifications in testing or Microsoft Dynamics 365 (ERP) are a plus.
• Familiarity with industry-standard testing tools such as Azure DevOps, Selenium, and other automation frameworks, enabling efficient test execution and reporting.
• Ability to understand and effectively test Dynamics 365 configurations, customizations, and integrations, ensuring solutions align with business requirements and best practices.
• Solid knowledge of Agile and Scrum methodologies, working within iterative development processes to deliver high-quality solutions on time.
• Experience with performance testing and load testing within the Dynamics 365 environment, ensuring scalability and optimal performance under varying user loads (preferred)
• Strong leadership, Stake holder management and communication skills.
• Proficient in test management tools and test automation frameworks.
• Stay current with the