Business Systems Analyst 2 -Collibra- Azure

About the job you’re considering

We are seeking a mid-level Business Systems Analyst 2-I&D MDM to join our team in Seattle, WA. The ideal candidate will have experience with Collibra, SQL, PL/SQL, Azure Integration Services, and connecting to Azure Databricks. This role involves significant testing coordination with cross-functional teams and maintaining ingestion of metadata from Tableau server.

Your Role

• Provide application support, including release & deployment and new feature testing.
• Maintain ingestion of metadata from Tableau and enhance customized Collibra features.
• Support and maintain the client's legacy "Right to Know" policy for data governance.
• Maintain PL/SQL code for generating customer surveys (client's home-grown IRIS application).
• Provide L3 support, including TechOps and third-party coordination.
• Proficiency in Collibra, SQL, PL/SQL, and Azure Integration Services.
• Experience with connecting to Azure Databricks and ingesting metadata from Tableau server.
• Strong testing coordination skills with cross-functional teams.

Your skills and experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Previous experience in a managed services role or IT support (typically 3+ years).
• Provide technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
• Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
• Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
• Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
• Assist with the release & deployment and rollout of new software versions or updates to users.
• Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
• Collect and analyze data from the applications to generate reports and provide insights to stakeholders.
• Monitor application usage and performance metrics to identify trends and potential issues.
• Provide recommendations for improving workflows or streamlining processes through better application use.
• Work with project managers and customers to ensure the applications meet evolving business requirements.
• Update AOD and Knowledge documents as needed.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
• Customer-oriented, with the ability to work both independently and as part of a team.
• Experience with IT service management frameworks (e.g., ITIL).
• Knowledge of application performance monitoring tools.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation