What this job involves:

As a Business Support, Facilities Support professional at JLL, you'll serve as a vital link between our facilities operations and the clients we serve. This role centers on providing exceptional administrative and operational support to ensure seamless day-to-day facility management. You'll coordinate maintenance requests, manage vendor relationships, and help maintain accurate records across multiple systems. Working closely with facility managers and site teams, you'll help create environments where our clients can focus on their core business while we handle the complexities of their workspace. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role puts you at the heart of that mission. You'll have the opportunity to develop your skills in facilities management, client services, and operational excellence while contributing to a team that values collaboration and continuous improvement.

What your day-to-day will look like:

• Process and track maintenance and service requests through computerized maintenance management systems (CMMS), ensuring timely resolution and client satisfaction

• Coordinate with vendors, contractors, and service providers to schedule routine maintenance, repairs, and facility inspections

• Maintain accurate documentation of facility operations including work orders, preventive maintenance schedules, service contracts, and compliance records

• Serve as a responsive point of contact for building occupants and clients, addressing inquiries and concerns with professionalism and efficiency

• Generate reports and metrics on facility performance, service delivery, and operational costs to support data-driven decision making

• Support budget tracking and invoice processing for facility-related expenses, ensuring accuracy and proper authorization

• Assist in coordinating facility projects and initiatives, from space planning updates to system upgrades, keeping stakeholders informed throughout

• Contribute to health and safety compliance by maintaining records, coordinating inspections, and supporting emergency preparedness protocols

Required qualifications:

• High school diploma or equivalent; associate degree in business administration, facilities management, or related field preferred

• 2+ years of administrative or operational support experience, preferably in facilities management, property management, or corporate services

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn facilities management software systems quickly

• Strong organizational skills with proven ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Excellent written and verbal communication skills, with a customer service mindset and professional demeanor

• Attention to detail and accuracy in data entry, recordkeeping, and documentation management

• Ability to work both independently and collaboratively as part of a team, demonstrating flexibility and adaptability

Preferred qualifications:

• Experience with CMMS platforms (e.g., Maximo, FMX, Corrigo) or property management software

• Familiarity with facilities operations, building systems, or commercial real estate environments

• Background in vendor management, contract administration, or procurement processes

• Basic understanding of health and safety regulations, building codes, or environmental compliance standards

• Experience supporting budgeting processes or financial tracking activities

• Certification or coursework in facilities management, business administration, or project coordination