Business Strategy & Initiative Manager - Client Services Resource Planning and Optimization

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

We are seeking a highly motivated and strategically minded Business Strategy & Initiative Manager to support the Client Services Resource Planning and Optimization business through a unique blend of strategic communication, work prioritization and execution, as well as significant partner engagement. This role plays a central part in capturing and showing team accomplishments, building compelling senior executive-level presentations, and executing on the delivery of strategic change management initiatives. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategies and processes in close collaboration with operational executives, key stakeholders, and internal partners.

The ideal candidate thrives in a fast-paced environment, brings strong organizational and communication skills and is equally comfortable shaping a narrative to be utilized for verbal or written communication at varying levels.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners

• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business

• Engages with key stakeholders, partners, and business leadership to deliver on business objectives

• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes

• Develops strategic and tactical plans to drive progress towards business goals and objectives

LOB Responsibilities:

• Lead and execute high impact initiatives with discipline and influence. Drive project management across internal RPO initiatives and cross business efforts ensuring clear objectives, timeline and deliverables are achieved, ensuring RPO is well informed of change management

• Define, develop and execute strategic initiatives that advance key business priorities and drive measurable outcomes.

• Monitor performance, risks and milestones across initiatives and operational processes, ensuring timely adjustments and successful delivery

• Collaborate closely with cross functional partners and stakeholders to align strategies, requirements, and execution plans across the business

• Influence decision-making by synthesizing complex data and insights into clear recommendations that guide leadership direction

• Communicate strategies, progress and impacts through strong verbal storytelling and high-quality presentations tailored to executive (B3 & B2) and stakeholder audiences

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required Qualifications:

• 5+ plus years experience of formal program / project management experience including familiarity with Bank of America Change Management Framework, including UCRA risk assessment, PPRT, CAST, MS Project, Agile practices

• Strategic thinking and business acumen with the ability to translate complex problems int