DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BUSINESS SERVICES REPRESENTATIVE

Job Location:

  Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
9801 North 7th Street, Phoenix, Arizona 85020
www.azdes.gov

Posting Details:

Salary:  $23.1011/ hourly ($48,050.28 annually)

Grade: 18

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Business Services Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs. This position acts as the voice of the business customer by supporting employment counselors and career advisors. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital, and/or telephonic means. Services provided are tailored to each clients unique needs and may include one or more programs within the Administration and may focus on specialized populations depending on assignment.

Depending on program served, must be willing and able to work in correctional facilities such as: state/federal prison, parole/probation offices, and/or post release residential centers; housing or farm locations; rural remote areas of the state; and working outside of traditional 8-5 work hours.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Provides a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits.
• Acts as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with our business client’s employment opportunities utilizing in-person meetings.
• Partners with local area business service team members to meet local employer needs and prevent duplication of efforts.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Labor Market Information and In-demand Industries and Occupations.
• Knowledge of effective recruitment, retention, and workforce development methodologies applicable to business.
• Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
• Skill in customer service, teamwork, collaboration, and interpersonal communication.
• Skill in written and verbal communication, including public speaking, and presentation.
• Proficiency with MS Office, Google, database systems, and computers; and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other videoconferencing technologies to meet with clients, partners, and peers.
• Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies, and procedures.
• Ability to strictly adhere to Correctional department policies and procedures.
• Ability to plan and organize work in accordance with Division priorities and time management methodology.
• Ability to work effectively independently and as a member of diverse teams.

Selective Prefer