Business Services Coordinator I

Agency

Dept of Health and Human Services

Division

Child and Family Well Being

Job Classification Title

Business Services Coordinator I (S)

Position Number

60040748

Grade

NC07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The North Carolina Early Intervention Branch (NCEI) is a part of the N.C. Division of Public Health. It is the lead agency for the N.C. Infant-Toddler Program (ITP), which provides supports and services for families and their children, birth to three who have developmental delays and/or disabilities. The Children's Developmental Services Agencies (CDSAs), the local lead agencies that implement the ITP across North Carolina, work with local service providers to help families help their children succeed.

This position primary duties include:
• Performs a variety of business office functions to maximize agency revenue through accurate verification and reimbursement processes.
• Develops and implements strategies to ensure all Medicaid and commercial third‑party reimbursement sources are fully accessed and secured.
• Serves as primary contact for public insurance and commercial insurance payors to establish effective billing practices and resolve billing disputes.
• Oversees all parent fee processes, including management and application of sliding fee schedules.
• Manages daily billing operations, including task distribution, workflow monitoring, and oversight of billing processes across Sandhills CDSA offices.
• Supervises billing specialists and other billing support staff, providing guidance, training, and performance oversight.
• Conducts billing reconciliation, including review and verification of revenue reports to ensure accuracy and completeness.
• Maintains collaborative working relationships with internal staff and external direct service providers and/or their billing representatives.
• Travels frequently between CDSA locations to support billing operations and staff supervision.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $37,377 - $65,408

Recruitment Range: $37,377 - $44,760

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.  

The following Management Preferences are not required, but applicants that possess these skills are preferred:

* Experienced in Medical Billing, Accounts Receivable and aging reports.

* Demonstrated experience applying practices and policies to answer inquiries from internal and external customers.

* Strong experience with navigating multiple databases and software systems to achieve desired results.

* Proven experience analyzing and summarizing data

* Direct work experience with Medicaid and private insurance billing, NC Tracks, HIS, CSDW.

Physical Requirements (If Applicable):

* Light work with some physical lifting.

* Must be able to drive state vehicle.

Posting closes at 11:59 p.m. the night before the end date.

About the NC Division of Child and Family Well-Being:
The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for state benefits. 

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an E