Business Relationship Manager

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

 

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Portland, NE Irving St 

Division: Group 
Job Posting Title: Business Relationship Manager - 87368 
Time Type: Full Time

 

Summary 

The role of the Business Relationship Manager (BRM) is dedicated to monitoring Stakeholder satisfaction and understanding and relaying Stakeholder needs to the rest of the company’s staff. The BRM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and can provide services that meet these needs. 

 

Duties and Responsibilities 

• Maintaining a deep knowledge of company products and services. 

• Building and maintaining strong relationships with stakeholders. 

• Identifying stakeholder needs and requirements and proposing suitable solutions. 

• Providing stakeholders with expert product/service consultations and guiding their decision-making process. . 

• Resolving complaints and issues efficiently and in a timely manner. 

• Ensuring stakeholder satisfaction. 

 

Educational background / Work experience 

• Degree in management, marketing, communication, or a similar field. 

• Experience as a relationship manager, in customer service, or a similar role. 

 

Skills & Competencies 

• Ability to build and maintain strong business relationships. 

• Proficiency in Microsoft Office. 

• Excellent communication and interpersonal skills. 

• Good conflict resolution and problem-solving skills. 

• Leadership and team management skills. 

• Customer-oriented. 

 

At Will Employment 

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. 

For this position, the expected base pay is: $86,500 - $129,500/ Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

 

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if y