Business Program Manager

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Business Program Manager, you’ll tie the business to objectives within your supported business area program(s) to deliver value. You’ll have a depth of knowledge in your business area that allows you to identify gaps, provide a strategic vision, and own the development and execution of solutions for the program(s) that you manage. You’ll connect all relevant projects and initiatives, growing from within your business area and across the organization, to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management.

About the role

• Use external research and internal knowledge to create industry-leading solutions that drive our business forward

• Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown

• Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives

• Identify key program success metrics and qualitative success criteria

• Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment

• Maintain accurate and up-to-date assets and resources related to the program

• Manage communications timeline and execution, ensuring all stakeholders are aware of communication progress

• Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope

• Identify and document how the program scope impacts business process or technology

• Manage risks and issues by identifying and escalating decisions at all levels to achieve results

• Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work

• Act as a trusted advisor to senior leaders for program level decision making

About you

Minimum qualifications

• 2 years of program or project management experience

• Bachelor’s degree in business administration or equivalent work experience

• Experience with delivering a project or program with a high demand for frequent communication and acute attention to detail

• Ability to set and manage partner and client expectations

• Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership

• Tactful diplomat, problem solver, thinker and analyzer

• Ability to understand and respond to clients' needs in rapidly changing business environments

• Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams

• Experience with planning, organizing and establishing priorities to achieve results

• Ability to pivot to changing demands in a project or program environment that require re-planning and reorganization

• System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope

• Proficiency in the Microsoft Office suite

Preferred qualifications

• 5 years of project management experience

• Previous experience with enterprise level e-commerce platforms or digital procurement systems

• Previous experience in corporate retail or the promotional goods industry

• Ability to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growth

• Ability to communicate and break down higher-level, complex business strategy

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your