Business Process Solutions Analyst (Remote)

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.

As a Business Process Solutions Analyst, you will be responsible for investigating privacy and fraud incidents, utilizing your system knowledge to review data and provide conclusions to clients.  

You’ll ensure timely communication of privacy incidents within 1 business day and fraud incidents within 2 business days. Collaborating with managers, maintaining comprehensive documentation, and acting as a point of contact for clients are also key aspects of this position

Who you are and what you will do:

• 3-5 years of experience in a similar role
• Have system knowledge of AWD and any other admin systems to research privacy and fraud
• Ability to review the data and come to a conclusion and provide that to the client with supporting documentation
• Privacy has to be sent to the client within 1 business day
• Fraud has to be sent to clients within 2 business days
• The client has to be alerted right away for state reporting requirements, but they give us time to research the issue after advising that there is an incident. 
• Work with the managers to determine root cause, and work with managers on action plans. Critical thinking skills
• Respond to inquiries and provide necessary documentation to Client.
• Maintain comprehensive documentation of fraud and privacy incidents.
• Act as point of contact for Clients regarding fraud and privacy incidents.
• Communicate effectively with internal and external contacts regarding fraud and privacy matters.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $50,900 - $94,400.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations