Business Process Optimization Programme Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe's Revenue Accounting and Operations (RAO) is dynamic and innovative division, supporting revenue recognition across all market channels, delivering integrated and GAAP-compliant solutions for all Adobe's products and services.

The role will support Adobe Professional Services (APS), addressing complex transformation requirements and delivering future-proof improvements to the systems, strategies, and technologies used by Adobe.

As a Programme Manager, you will be a driver of purpose, foster collaboration between RAO and APS, support projects from start to finish, align cross-functional teams, optimize internal processes and tools, and continuously challenge the status quo towards achieving excellence.

Programme Management:

• Develop detailed project plans, outlining scope, timeline, resource needs, and achievements.
• Coordinate programmes, ensuring alignment among collaborators on goals and objectives.
• Monitor progress and proactively address any issues or roadblocks.
• Maintain and improve a central hub for updates, resources, and tools.
• Provide transparency and data-driven insights for faster identification and resolution of issues.
• Measure and monitor programme outcomes and alignment to strategic organizational goals.
• Streamline Professional Services Operations processes and promote automation to enable advanced collaboration and intuitive user experience.
• Understand and optimize complex workflows.
• Facilitate events for regular collaboration and information sharing among team members.

Partnership Management:

• Cultivate positive relationships with key collaborators, understanding their needs and expectations.
• Communicate programme updates, risks, and successes to Senior leaders and team members.
• Quickly build trust and thrive in a highly cooperative setting.
• Exhibit strong interpersonal skills, facilitating team work and inspiring change.

Leadership:

• Experience running large-scale org-wide initiatives requiring teamwork across a broad set of collaborators with varying priorities.
• Provide mentorship, support, and motivation to team members, encouraging a culture of accountability and excellence.
• Be an effective “Change manager,” with attention to detail (without getting stuck in the weeds), problem-solving abilities, and a hardworking, ambitious, hands-on approach.
• Keep current with programme management standards, tools, and innovations by studying formally or informally, reading professional publications, networking, and joining professional organizations.

Risk Management & Quality Assurance:

• Drive continuous improvement of tools and enablers to stay ahead of programme management needs.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery.
• Proactively address issues and changes in project scope, ensuring alignment with strategic goals and expectations.
• Drive and uphold quality standards throughout project delivery.
• Manage multiple projects concurrently, balancing priorities effectively.
• Conduct regular reviews and assessments to ensure deliverables meet expectations.

What you need to succeed

• Bachelor's degree or equivalent experience in a relevant field; Project Management Professional (PMP) certification or similar is a plus.
• Proven experience in project management, preferably in a consulting or professional services environment.
• Comfortable with technology is important. Experience with Microsoft 365 (Dynamics, Copilot, Power Apps, Power BI, Power Automate), Workfront, Jira is beneficial, but a strong desire to learn and adapt is crucial.
• Effectively communicate with both technical and non-technical audiences, focusing on the core concepts, benefits, and real-world impact, using analogies and visuals to aid understanding.
• Excellent communication, interpersonal, and leadership skills.