Business Process Manager (Remote)

RainFocus, one of the most innovative software companies, is in search of an exceptional Business Process Manager. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the RoleWe are seeking an experienced and dynamic Business Process Manager to lead our team in effectively delivering event technology solutions to our clients and partners. The ideal candidate will be responsible for training contractors, partners, and internal teams on the deployment and management of event technologies, including printers, networks, badges, and staffing.
Additionally, this role will coordinate a pre-sales pipeline by working closely with the sales organization in order to educate and establish best practices for prospective clients and new events. 

Essential responsibilities:

• Develop and execute training programs for contractors, partners, and internal teams on the implementation and operation of event technology solutions.
• Collaborate with cross-functional teams to ensure seamless delivery and support of event technology services.
• Manage partnerships with technology vendors and service providers to enhance our offering and ensure high-quality service delivery.
• Provide technical expertise and guidance to troubleshoot and resolve event technology issues during live events.
• Oversee event technology deployments, including setup, testing, and onsite support as needed.
• Maintain and optimize processes related to event technology delivery and partnership management.
• Monitor industry trends and technological advancements to recommend innovative solutions and improve service offerings.

Required skills/experience:

• Bachelor's degree in Event Management, Information Technology, Business Administration, or related field (or equivalent experience).
• Proven experience (5 years) in event technology management or a related role.
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build relationships with internal teams, partners, and clients.
• Technical proficiency in event technologies such as event registration systems, badge printing, networking, and staffing software.
• Experience in training and developing teams in event technology implementation and support.
• Ability to travel occasionally for onsite event support and partner meetings.

Personal characteristics:

• The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment.

Additional personal qualities include:
• Ability to creatively solve complex problems
• Friendly and outgoing, but assertive when necessary
• Willing to go the extra mile in support of reasonable client requests
• Team-player with a service-oriented mindset
• Self-motivated, thrives in fast-paced environments
• Proactive, relentless learner
• Excited by and eager to take on new challenges and opportunities
• Strong communicator with ability to be self-guided

Success measures:

• Fully onboarded and productive within 60 days
• Client satisfaction
• Adherence to deliverable dates

Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. 
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!