Business Process Manager

<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong>Role summary </strong></p> <p><strong>Location:</strong> Shanghai, China<br>On-site <br>Full-time</p> <p><strong>We are seeking a dynamic and results-driven APAC Business Process Manager to join our APAC Operations Center of Excellence (COE) team. This role will play a critical role in driving operational transformation across the region, with a primary focus on process automation, governance excellence, service model strategy, and continuous improvement.</strong></p> <p>The successful candidate will lead the end-to-end lifecycle of high-impact initiatives, from opportunity identification and business case development through implementation, change management, and benefit realization. Working closely with Operations leadership and cross-functional partners, they will design and scale operating models, standardize processes, strengthen governance frameworks, and deliver measurable improvements in efficiency, customer experience, and business performance.</p> <p>This role requires a strategic thinker with strong execution capabilities, proven project management expertise, and the ability to influence stakeholders across multiple functions and levels. The ideal candidate brings experience from a top-tier consulting firm, financial services institution, or high-growth technology organization, with a demonstrated track record of leading complex transformation initiatives and delivering sustainable business value through process optimization, automation, and organizational change.</p> <p><strong>What you’ll do</strong><strong> </strong></p> <ul> <li>Lead operational transformation initiatives across APAC by identifying improvement opportunities, designing scalable solutions, and driving measurable business outcomes.</li> <li>Design, implement, and continuously enhance service models, operating procedures, and governance frameworks to improve operational efficiency, customer experience, and risk management.</li> <li>Drive process automation and digitization programs by