Business Process Analyst - Process Automation

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Business Process Analyst - Process Automation ensures automation solutions are built on a deep understanding of the current business process and clearly defined delivery scope as defined by the Product Manager and stakeholders. By documenting how work is performed today; translating business intent into build-ready requirements; and supporting development, testing, and implementation, the BPA serves as a bridge between business stakeholders and the Process Automation team.

Work Environment

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. Current offices are located in Centennial, CO, Lincoln, NE, Madison, WI, Brownsville, TX, and Boise, ID. This is subject to change, based on manager discretion.

Note: Current Nelnet Associates working in a remote capacity WILL be considered for this role.

US Citizenship and the ability to obtain a 6C Federal security clearance are required for this position.

JOB RESPONSIBILITIES

· Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains.

· Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions.

· Ensures existing documentation reflects the current-state workflow. Supports stakeholders as they develop incomplete or missing documentation.

· Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions.

· Translates functional and non-functional business requirements into technical outlines of work for the team and executes changes needed to respond to requirements.

· Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions. Supports the stakeholders as they review and approve test results.

· Manages post-implementation issue tracking and problem resolution in support of the developers and engineers.

COLLABORATION & COMMUNICATION

· Acts as the primary liaison among clients, operations, and technical staff during the lifecycle of an automation initiative. In doing so, remains flexible and positive in the face of frequent change.

· Partners collaboratively with stakeholders, product teams, and engineers to evaluate current-state business processes, document where and how automation can provide value, and manage automation testing.

· Presents project updates, findings, and recommendations to both technical and non-technical audiences.

· Actively participates in team and department meetings and leads project discussions and knowledge-sharing sessions, contributing to a collaborative and supportive work environment.

TIME BREAKDOWN

· 60% team-facing: Supporting requirements documentation, testing, and continuous improvement across the team's automation initiatives.

· 40% stakeholder-facing: Requirements gathering, process mapping, and testing and implementation coordination.

EDUCATION:

· Four-year college degree preferred or equivalent practical experience.

EXPERIENCE:

· Minimum of two years of experience in a Business Process Analyst, Business Analyst, Technical Analyst, or similar role with a focus on process automation or technical solutions.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

· Solid project management and organizational capabilities, including prioritization and simultaneous management of multiple tasks with competing priorities.

· Familiarity with Kanban methodologies and project management tools like Jira and Confluence.

· Demonstrate