Business Process Analyst

About Paysafe 
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 

Your career starts here. Help us build and deliver innovative payment solutions.

 

Position Overview:

The business process analyst is responsible for reviewing and identifying irregularities in business operations and standard process designs. To collect this information, this individual will assess exiting procedures, workflows, and reports. The business process analyst acts as a liaison between Operations and other areas of the organization to develop recommendations and changes to enhance the organization’s overall efficiencies and impact to standard processes. This individual will present recommended policies, programs, and business structure ideas to the leadership team for approval. Once approved, Business process analyst collaborates with managers and department heads to ensure a smooth implementation of changes as proposed. This role will also provide training to employees on what these new procedures are and how to follow them.

 

This role is based in our North American HQ in Jacksonville, FL and offers a flexible hybrid work environment where you will have a blend of in office days and remote working days.

 

Your responsibilities may include,

• Support multiple projects by keeping Operations stakeholders abreast of project changes and adjusting schedules as needed.
• Work with Operation teams to ensure efficient and on-time delivery of project tasks and milestones.
• Gathering information by observing workflows, reading company reports, conducting employee interviews, etc.
• Analyze process flows with the goal of identifying opportunities for improvement, re-engineering, and/or elimination.
• Assist in the creation and update of training material and provide training to employees as needed.
• Ability to escalate issues to line managers for rectification / clarification.
• Effectively act as the liaison between Operations, Product, Sales and other teams.
• Perform both user acceptance testing and/or coordination for changes affecting the assigned stakeholders.
• Research, document, and troubleshoot issues and fixes and ensure updates are communicated with affected teams/users.
• Work with business users and IT teams comprised of varying backgrounds to produce deliverables which meet business needs whilst aligning with the direction or vision of the Operations Support team.
• Assist the Product team on proofs of concept to better demonstrate potential and/or proposed solutions to both business stakeholders, ensuring alignment with overall organizational vision and immediate business needs.

Qualifications and Experience: