Business Operations Specialist (Remote)

 

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

 

This *remote* role is responsible for managing local interaction with Eclipse, Irby’s Enterprise Resource Planning (ERP) tool, while monitoring Eclipse Queues, sales management tools, and other software resources. Provide field assistance to assigned branch locations as needed.  Further responsibilities include monitoring each assigned branch’s process-flows to ensure the branch is current and running efficiently, using Queues, Dashboards, and Reports to identify areas that need improvement and work with local branch leadership to close gaps, train associates, and establish best practices.  

 

Responsibilities

 

• Significant national travel (~40%) for projects, training, and field support. 

• Work collaboratively with branches to assist in improving profitability, productivity, and cash flow by utilizing various Eclipse Queues, Dashboards, and Tools.
• Engage in-person and remote training with associates on efficient and effective Operations Tool utilization.
• Provide useful and specific data to managers to aid in identifying areas of operational focus.
• Assist Irby locations onsite as needed with operationally oriented objectives, including new branch startups, installation of operations-related resources, and the implementation of new processes and procedures.
• Provide regular and ad-hoc Eclipse and other software training for new employees and existing employees.
• Offer Eclipse system support to field teams, including trouble-shooting access issues, investigating queues, and aiding new-user setup.

• Conduct weekly reviews of all assigned branches utilizing the various tools provided.
• Identify branches needing assistance, focusing on areas with the most impact to improve overall operational efficiency.
• Effectively partner with local management and senior leadership to conduct monthly reviews with branches that require the most attention, including specific action items to be accomplished with follow-up to review progress.

 

Minimum Qualifications

• Previous experience using the Eclipse/Solar ERP Platform.
• Work cooperatively with, train, and provide guidance and direction. to others; engage in teamwork and build great working relationships.
• Excellent verbal and written communications skills.
• Maintain documentation for record-keeping.
• Promptly meet schedules and deadlines.
• Strategically plan and organize work.
• Work confidentially with discretion.
• Proficiency utilizing the Microsoft Office Suite, especially Excel.

 

Preferred Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience.

 

 

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

 

About Irby Utilities

 

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as one team while maintaining an open mindset to optimize our performance. This team approach has helped Irby customers to succeed since our inception, and our investment in our people continues to translate into broader achievement – including a vast array of professional development and growth opportunities.

 

Irby Utilities is one of the nation’s largest utility distribution companies with over $2 Billion in annual sales and 900 associates across more than 45 branches. Our ability and readiness to innovate and collaborate across our industry has fueled our success, and our approach continues to be one of true partnership with our customers, vendors, and one another.

 

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of the Sonepar family of operating companies.  Sonepar is the world leader in electrical distribution and consists of the finest locally managed electrical and industrial distributors.

 

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