Business Operations Solution Associate (Multiple Positions)

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.

Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.

By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless.

Join us.



About the Team

Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!



Responsibilities

Support North America business through efficient and future-proof operations by translating business priorities into operational levers and developing operational metrics and reporting to unlock insights and analyze operational success and pain points.

Apply critical problem-solving skills to identify issues in business processes and systems, propose solutions, and drive change by partnering with senior MSO team members or work independently on these projects.

Help the sales team understand how to navigate a complex CRM system and handle day-to-day escalations and troubleshooting of system operation issues.

Develop subject matter expertise to support sales requests and approvals with speed and accuracy.

Own communication and maintain cross-functional relationships (with Sales, Product, Finance, Legal etc) in order to bridge any process and system gaps.

Leverage tools and systems to scale impact and drive adoption through training, documentation and automated solutions.

Provide guidance and enforce company policies and processes.