Business Operations Manager - UTG

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

The Unified Technology Group’s Business Operations team is a people-first, forward-thinking organization dedicated to scaling innovative programs that deliver significant value and impact for the entire ServiceNow technology department.  We unite the entire technology organization by streamlining and standardizing business operations across all organizations within the technology organization and across all global offices, supporting engineering excellence while making our Unified Technology Group a great place to work.

What you get to do in this role:

• Our team works in business analysis & operations, technical project management, and strategy, exceling in excellent communication, presentation and attention to detail. In this role you will work closely with the Chief of Staff of a business unit to directly contribute to our overall success. This is an excellent opportunity if you are looking extend your experience in strategy, planning, business analysis, project management and operations at a high-growth enterprise software company.

• Build a strong trusted partnership with the business unit that you support to fully understand how to offer incredible support
• Develop a deep understanding of our technology organizational structure and our values to help identify opportunities that can be scaled throughout the entire global organization unlocking productivity and accelerating execution.
• Create and cultivate a strong sense of innovation, education, and culture via communications and program development
• Develop and maintain clear and concise communications that will support your business unit.
• Identify opportunities to implement automation tools and processes to streamline repetitive tasks, improve operational efficiency, and reduce manual intervention.
• Support people and talent initiatives to include but not limited to: All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement.
• Program manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and host regular update meetings.
• Track and report metrics, milestones, and programs to ensure successful execution.  
• Support operating cadences (e.g., Org-Wide Strategy, Portfolio Reviews, Quarterly OKR Reviews, etc.).  
• Improve operational excellence through execution of strategic initiatives that create efficiencies and process optimization.  
• Support consensus-building across teams and ensure surgical execution and handoffs to relevant.

Qualifications

Preferred Qualifications:

To be successful in this role you have:

• Extremely strong communications skills – including the ability to guide, influence, and adjust your approach for different audiences and mediums.
• Co-develop and execute multi-channel communications strategies for diverse audiences.
• Excel in writing, basic video production, PowerPoint, and use of communication tools such as SharePoint.
• Create simple, compelling content across vario