Business Operations Manager

Job Title: Business Operations Manager

Team: Operations

Job Location: Remote

About Us

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role

We are seeking a highly skilled and experienced Business Operations Manager to join our team. This role involves overseeing and optimizing business processes, driving operational excellence, and supporting strategic initiatives. The ideal candidate will possess strong leadership and analytical skills, a proactive approach to problem-solving, and the ability to work effectively in a dynamic and fast-paced environment.

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all managers are available to the organization when needed.

Requirements

You Will:

Operational Management & Process Improvement

• Oversee day-to-day business operations to ensure smooth and efficient processes across departments.
• Identify, design, and implement process improvements to enhance efficiency, productivity, and quality throughout the organization.
• Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity.

Strategic Planning & Data-Driven Decision Making

• Contribute to the development and execution of strategic plans that support business growth and operational excellence.
• Collect, analyze, and interpret data to identify trends and insights that inform business decisions and drive operational improvements.

Project & Budget Management

• Lead and manage project management activities, including planning, execution, and monitoring of projects to ensure timely and successful completion.
• Oversee budgeting, forecasting, and financial planning activities for the operations department.

Cross-Functional Collaboration & Market Awareness

• Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals.
• Conduct market research to stay informed about industry trends, the competitive landscape, and emerging technologies relevant to the healthtech sector.

Continuous Improvement & Documentation

• Lead initiatives that promote continuous improvement and operational excellence within the organization.
• Maintain detailed documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team.

Talent Management

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Availability to work occasional weekends and overnight hours as needed.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organiza