Business Operations Manager

Company Overview
Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc.) leverage to achieve their targets.

Capability Unit

Metrea Strategic Mobility (MSM) operates a fleet of KC-135 aircraft, offering an air-to-air refueling service that seamlessly, safely, and professionally integrates into military aviation training and operations. 

Position Summary 

The Business Operations Manager is highly organized and detail-oriented and oversees the administrative function and activities of the business operations team, managing travel coordination, expense reporting, and general office management duties. Operating as a trusted partner, this role maintains professionalism and a commitment to Metrea Firmware, while seamlessly interacting with a diverse range of individuals, including members of the Senior Management Team and leaders throughout the organization. Handling highly sensitive and confidential information with discretion, this role actively contributes to the strategic success of our forward-thinking organization.  

Role and Responsibilities

• Supervise and support administrative staff responsible for travel coordination and expense reporting.
• Ensure efficient and cost-effective travel arrangements for employees, including booking flights, accommodations, and transportation.
• Oversee the accurate and timely processing of expense reports, ensuring compliance with company policies.
• Serve as emergency backup for booking travel and processing expense reports in compliance with company policies. 
• Use the Windows D365 expense processing tool to process claims promptly and accurately, ensuring compliance with the relevant policy for all employees.
• Handle general office management duties, and ensure the office environment is organized and professional.
• Conduct office equipment inventory and work with the IT department to replace unserviceable items.
• Maintaining and ordering day-to-day office supplies. 
• Maintain an appropriate amount of New Hire gift bags and available Metrea promotional items
• Purchase the required aircrew flight equipment to include safety boots and flight suits. 
• Keep current on all business licenses and ensure compliance with regulatory requirements.
• Maintain adequate supplies and inventory for capability unit personnel and ensure hospitality areas are well-supplied and presentable.
• Manage the Business FedEx and other shipping accounts.
• Track all deployed personnel to make sure the right entitlements are paid.
• Manage relationships with vendors and service providers to ensure high-quality service and cost-effective solutions.
• Assist in budget preparation and monitor expenses to ensure adherence to budgetary constraints.
• Identify and implement process improvements to enhance operational efficiency.
• Monitor and administer company credit card program in compliance with company policy.
• Monitor the submission of claims, proactively addressing untimely submissions and approvals as necessary and escalating as required.
• Build and maintain good working relationships with other departments and personnel across the enterprise and associates in the relevant Finance teams.
• Build a personal relationship with all departments and employees, particularly aircrew and ground crews due to high demand.
• Ensure travel arrangements adhere to all legal requirements, such as obtaining passports and visas.
• Coordinate and host all meetings and events.
• Provide responsive support to all employees via email, MS Teams, and phone.

Skills and Experience 

Education: