Business Operations Manager

CeLeen, an operating firm of Command Holdings, is seeking a Business Operations Manager to support our USAID Office of Transition Initiatives (OTI) client. The Business Operations Manager (BOM) will provide comprehensive support across OTI’s operations and management division’s operational areas, with a focus on human resources, pay and benefits, performance management, contracting, field operations, and recruitment for an international development support organization.

The BOM will lead project-based efforts that are time limited in scope and designed to demonstrate material progress on key tasks and priorities using agile methodologies to deliver minimally viable products (MVPs). MVPs may include guidance, how-to’s, business process maps, other knowledge management products, or iterative improvements to existing documents. The BOM will also create visual depictions of complex data, update user guidance, and improve communication platforms to ensure the information is user-focused, easy to understand, and succinct.

The position requires strong analytical and process improvement skills, experience with identifying and interpreting federal rules and organizational policies, and the capacity to quickly understand and apply frameworks such as human-centered design, business process analysis, gap analysis, root cause analysis, and iterative problem-solving to operational challenges. The ideal candidate will have demonstrated increasing levels of independence in a related role for a period of 4-5 years, shown the ability to take initiative and lead projects, and/or have applied these skills to an international affairs or international development organization.

Responsibilities may include, but are not limited to:

Business Process Documentation and Analysis

• Thoroughly document and map current business processes related to HR, pay and benefits, recruitment, contracting, and performance management.
• Conduct gap analysis and root cause analysis to identify areas of inefficiency and propose recommendations for process improvements.
• Regularly review and update process documentation to ensure accuracy and relevance.

Process Optimization and Change Proposals

• Develop and propose process changes to streamline operations, improve efficiency, and enhance user experiences.
• Use business process analysis, human-centered design, and iterative problem-solving methods to refine and implement changes.
• Collaborate with cross-functional teams to ensure smooth execution and integration of proposed optimizations.

Visual Data Representation and Communication

• Create clear and engaging visual depictions of complex data sets to support decision-making and improve business processes.
• Design user-friendly dashboards, flowcharts, and diagrams to communicate business insights and process changes effectively.

Guidance and Website Updates

• Revise and update business guidance, policies, and procedures, ensuring content is user-focused, easy to navigate, and succinct.
• Oversee the updating of internal and external websites to reflect process improvements, provide clear and accurate information, and enhance user accessibility.

Collaboration and Stakeholder Engagement

• Engage with key stakeholders across multiple teams and divisions to gather insights, validate proposed changes, and ensure alignment with organizational goals.
• Lead or contribute to workshops, meetings, and training sessions related to business process improvements.

Expected salary range: $90,000-120,000.

Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 0-10% / Minimal travel.

CeLeen, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.
At CeLeen, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military vete