Business Operations Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

The Small/Medium Business & Financial Services (SMB-FS) Engineering team is looking for a talented, self-driven, technical business operations professional. The Business Operations Manager will report to the Chief of Staff and is focused on teams within SMB-FS to build a culture of data-driven decision-making.

Meet our team

Our team is a small team focused on serving the needs of the SMB-FS Engineering leadership to make sure the operations run smoothly. We thrive in chaos and work well under pressure. We partner with many facets of the business and collaborate with other business operations teams to tackle projects at scale. We are energetic, wear many hats, and are comfortable with frequent context switching.

Job Description:

Your day to day

In your day-to-day role you will:

• Contribute to and execute on Workforce Strategy.
• Align workforce allocation according to strategic priorities and executed within Workforce Planning. Provide requirements to Workforce Planning for analysis against strategic initiatives to allow decision-making.
• Partner with Finance for budget enablement.
• Partner with leadership and PMO to create operating plan, goals and objectives, aligned with company’s strategic direction and priorities.
• Build a culture of data-driven decision-making by developing, maintaining, and reporting Key Performance Indicators (KPIs) and other metrics.
• Develop messaging, ranging from internal communications to presentations.
• Execute Employee Engagement efforts in partnership with HR.
• Develop and implement best practices across operating rhythms and routines. Facilitate operating cadences such as staff meetings, operational reviews, town halls, leadership offsites, AMAs as required.
• Coordinate forums for check-ins with teams, engineering, product, and as needed. 
• Drive Technical Platform programs/projects in collaboration with engineering leaders

What do you need to bring

• 5+ years of experience in planning, business operations or technical project management
• 10+ years of experience delivering projects
• Strong MS Excel & PowerPoint skills
• High delivery focus with an emphasis on task ownership and completion
• Excellent interpersonal and communication skills; proven ability to work effectively with all organization levels
• Ability to work independently and within a team environment
• Ability to work under pressure, manage multiple projects with comp