Business Operations Coordinator

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The Division of Enrollment Management has an exciting opportunity for a full-time Business Operations Coordinator to work in Coral Gables, FL.

“The Nest” Business Operations plays a critical role within Enrollment Management, impacting ‘Cane Success, Student Financial Assistance and Employment, Marketing, International Student Scholar Services, and Undergraduate Admissions. As part of Enrollment Management, we strive to enhance the student experience. “The Nest” is a fast-paced environment where we facilitate every element of a high-quality student service to create special memories for students and families from around the world. All team members are part of a global team to provide efficient, friendly and personalized services that ensure our guests enjoy every part of their visit to UM. Their work helps fill every corner of “The Nest” with exceptional detail to each guest's experience. We want every single guest to leave the Nest feeling Warm and Fuzzy inside!

This person provides key customer interface and day to day work direction to ensure customer satisfaction and service excellence. This position is highly responsible professional work providing administrative and operational support to the Business Operations department and Enrollment Management. A Team member in this position is responsible for resolving student, perspective student and their families’ complaints and team members concerns, assist in the preparation of reports, computer inventory, processing expense, telecom and IT request, preparing documentations and scheduling conference room space. The incumbent exercises considerable independent judgment and discretion in carrying out daily activities adhering to policies and procedures. Assists in the development, organization, production and evaluation of a variety of Business Operations processes and training program opportunities. Assists in the monitoring of financial performance to meet departmental goals, and assists with short- and long-range budgetary planning.

Primary Duties and Responsibilities:

·       Trains, develops and empowers front desk team members to effectively perform their jobs; confers with and advises staff, students and others, providing technical advice, problem solving assistance, answers to questions and department goals and policy interpretations.

·       Prioritizes service, assigns personnel (XXXXXX) and follows up on business operations.

·       Develops cooperative/therapeutic relationships with students, perspective students and families representing a variety of populations, projecting a positive and cooperative image; creates a calm, professional atmosphere that promotes productivity and a positive image.

·       Identifies and reports any quality or compliance concerns and takes immediate corrective action

·       Resolves issues with equipment, planned maintenance (PM), safety inspections, adheres to policies, procedures with required documentation and communication.

·       Acts as a main point of contact for United Way, advisors, speakers and participants; recruits program participants, members and volunteers.

·       Assists with the development of reports, dashboards and other required documentation by agencies having jurisdiction and Board of Trustees.

·       Assists with the development and revisions of policies and procedures for the general operations of Enrollment Management Business Operations as it relates to Customer service, Facilities & Safety.

·       Assist in design, layout and writing of the Business Process Flow Charts.