Business Operations Associate

About Motorway Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. The Role We are looking for a highly adaptable and autonomous Business Operations Associate to join our team. This is a highly dynamic role focused on solving important operational and commercial problems across the Dealer journey. You will focus strictly on the B2B/Dealer side of our marketplace, acting as a key driver for improving our post-sale experience. You will combine strong analytical thinking with practical execution. That means identifying opportunities through data and observation, developing clear hypotheses, and then driving cross-functional initiatives that deliver measurable outcomes. The role is intentionally broad. You will work across teams including Sales, Product, Engineering, Marketing, Finance, and commercial functions—as well as partner third parties—to solve complex problems and implement scalable solutions. In this role, you will have consistent exposure to Leadership, including our Director of Dealer Services and our COO. Motorway moves quickly and operates in an environment that is constantly evolving. This role suits someone who thrives in ambiguity, is naturally curious, demonstrates high agency, and enjoys taking ownership of messy problems and turning them into structured solutions. We’re looking for someone who instinctively looks for smarter ways to get things done, whether that is redesigning a process, automating manual work, or using AI / Tooling to solve gnarly problems. Key Responsibilities Enhance the Dealer Post-Sale Experience: Identify operational and commercial improvement opportunities across our Dealer journey, dedicating significant focus to elevating our transport (Motorway Move) and payments (Motorway Pay) products and services. Drive Stickiness and Retention: Identify friction points in the dealer journey and execute improvement strategies to boost platform stickiness and directly reduce cancellation rates. Spearhead AI and Automation: Streamline operational workflows by embedding AI to handle routine tasks, taking license to explore creative ways to use AI tools to build faster, leaner, and better operational frameworks. Innovate Novel Post-Sale Areas: Beyond Move and Pay, research, test, and implement new improvements and services that deliver continuous value to our dealers. Lead Cross-Functional Projects: Drive projects from idea through to