Business Operations Associate

Description

SUMMARY:

The Business Operations (BizOps) Associate will be a key member of the operations leadership team and will report directly to the Chief Operating Officer (COO). Acting as an internal strategic consultant, this is a unique opportunity to lead high impact projects that support key growth initiatives.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Analyze and diagnose team performance and own analytical models and sources of insights (performance forecasting, productivity models, etc)
• Develop and drive initiatives to help scale business segments to achieve targets
• Guide leaders through analysis of business opportunities and challenges
• Lead the execution of initiatives and projects within the field through effective change management practices
• Identify risks to growth goals and develop action plans to mitigate those risks
• Evaluate and design key business opportunities for the organization
• Perform market research and stakeholder interviews to gather business requirements
• Conduct data analysis to identify trends and interpret results
• Participate as an active thought partner in management level discussions
• Effectively communicate with all levels of the organization
• Create standard re-occurring reports for management and other key stakeholders
• Perform ad-hoc report requests working with business partners to evaluate key business issues and develop results-driven solution
• Other duties as assigned by management.

Requirements

REQUIRED:

• 2+ years work experience in analytical role(s)
• Management consulting and/or project management experience
• Bachelor’s degree in business, economics, engineering, or related field
• Deep comfort with analytical tools (i.e. – Excel, Superset, Tableau, etc.)
• Proficient in Microsoft Office, especially Excel and PowerPoint
• Highly organized with exceptional attention to detail and the ability to independently manage multiple projects on a tight deadline
• Strong analytical problem-solving and logical reasoning skills
• Sound knowledge in storyboarding and process optimization
• Consultative approach to identifying and assessing business opportunities
• Ability to collaborate and communicate effectively with all levels across an organization
• Ability to work cross-functionally and build partnership across silos
• Comfortable with ambiguity and enthusiastic about improving efficiencies to improve operations

DESIRABLE:  

• Prior healthcare experience
• Statistical analysis skills a plus (i.e. SAS, R, Python, etc.)

CERTIFICATES/LICENSES/REGISTRATIONS:

• Valid California Driver’s license.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Demonstrated strong analytical, critical & strategic thinking with minimal oversight
• Proven ability to manage multiple work streams & priorities
• Adapts to different management, communication & delivery styles
• High level of change management capabilities
• Skills to develop implementation plans & drive execution
• A partnering approach and a willingness to get hands-on in the field with field leaders
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the office
• Clear and effective communicator; ability to develop effective working relationships
• Ability to travel to markets as needed
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Knowledge of business management and operations, as well as knowledge of best practices
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community
• Must address others professionally and respectfully