Business Operations Associate, Deel Talent

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Summary

Deel Talent enables businesses to hire workers anywhere globally in just a few clicks. How? Through Deel's global network of vetted staffing and recruitment partners, companies can post job requisitions, agree and sign terms, receive candidates, make offers and onboard employees or contractors, all via one platform. Deel Talent also enables businesses to manage staffing vendors and contingent workforce spend, all on one platform. 

The Business Operations Associate will be a strategic partner to our clients, our staffing and recruitment partners as well as internal Deel stakeholders. This role involves collaborating with cross-functional teams to streamline processes, identify inefficiencies, and implement scalable solutions, contributing to Deel Talents growth and operational excellence. You will work closely with senior leadership to meet operational goals, aligning business processes with the company’s strategic objectives.

You will autonomously lead strategic projects that help us accelerate our global talent partner network as well as ensuring client demand is serviced fast and effectively. You will lead and execute the administration and improvement of the systems, tools, and processes. You will be empowered to own, build, and shape the strategy and tactics that drive the effectiveness and efficiency of the Deel Talent team and Deel overall. Your work will include strategy, operations, and analytics, requiring strong problem-solving skills to drive growth and efficiency.

Responsibilities

• Liaise with our talent partners about onboarding, contracts, payments, queries and general account management and growth

• Executing on the Deel Talent expansion strategy across operations, products, and new markets.

• Collaborate with senior leadership to define and implement SOPs, KPIs and performance metrics that measure operational success.

• Oversee the development and implementation of operational policies and procedures.

• Coordinate cross-functional teams to execute large-scale initiatives, ensuring timely and successful delivery.

• Provide data-driven insights to support decision-making and drive continuous improvement efforts.

• Identify and mitigate risks affecting business operations, recommending solutions to prevent disruptions.

• Manage budgeting, forecasting, and resource allocation for operational projects and initiatives.

• Develop and maintain relationships with key internal stakeholders to promote collaboration and alignment.

• Manage user administration, assignment, permission, data migration, workflows, and processes in Salesforce and other systems owned by Deel Talent team

• Create and maintain documentation for process, procedure, project planning, and user education

• Manage JIRA ticket requests with responses and solutions that meet SLAs set by the business

• Partner and collaborate closely with cross-functional teams (e.g. Sales, Growth, Product, Engineering, Data, Marketing, Customer Success, and Finance) on implementing initiatives that drive revenue

Qualifications:

• 3+ years’ experience in a Customer Success O