Business Operations Analyst- Product Operations

About Whisker Labs

We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information. 

About the Role

As a startup, we wear several hats, obsess over the front line, and execute with an owner’s mindset. This Business & Product Operations Analyst role is no different. Reporting to the Director of Product Operations, you will be a force multiplier for the team—owning the details, driving cross-functional execution, and translating business needs into clear, actionable work for Engineering.

This role is both internal- and external-facing. You’ll partner closely with Product, Engineering, Programs/Operations, Marketing, and our external partners to scope problems, craft solutions, and get things done.

What You'll Do

• External partner operations: Serve as an operational point for external partner integrations with our products. Manage requirements, SLAs, data exchanges/reporting, issue triage, and release readiness. Capture decisions and ensure follow‑through.
• Cross‑functional collaboration: Partner with Product, Engineering, Programs/Operations, Marketing, Customer Care, Fire Safety, and Finance to drive outcomes across shared projects.
• Backlog prioritization & delivery tracking: Facilitate backlog grooming and sprint planning; track milestones, dependencies and blockers; and triage requests, align stakeholders on priorities, and translate needs into Jira epics/stories.
• Launch readiness: Plan and coordinate UAT/QA, manage document release notes/runbooks, and ensure operational readiness for launches across teams and partners while coordinating across the organization.
• Process mapping, SOPs & documentation: Map current/future‑state workflows, write/update SOPs, maintain Confluence pages/decision logs/project artifacts, and identify automation/streamlining opportunities.
• Analysis & reporting: Query and reconcile data, validate assumptions, measure impact, and create lightweight dashboards/reports for internal and external stakeholders.

Required Skills & Experience

• 3–6+ years in a Business Analyst, Product Operations, Project/Program Coordination, or similar role in a tech-enabled environment.
• Demonstrated ability to work cross-functionally with Product, Engineering, Programs/Operations, and Marketing; comfort collaborating with external partners.
• Customer and partner empathy; ability to translate non-technical needs into technical work and vice versa.
• Experience collaborating with Engineering and participating in Agile ceremonies; familiarity with UAT/QA best practices.
• Mastery of Jira (epics/stories, workflows, dashboards) and Confluence or similar documentation tools for requirements writing (user stories, acceptance criteria), process mapping, and backlog management.
• Excellent organization, attention to detail, and follow-through; proven ability to engage in multiple projects without sacrificing quality.
• Analytical problem-solver with hands-on skills in Excel (lookups, pivots) and comfort working with data.
• Ability to create basic dashboards or reports for stakeholders; familiarity with BI tools (e.g., Looker, Tableau, Power BI) is strongly preferred.

Nice to Have

• Experience in insurance, utilities, IoT, or other regulated/partner-driven environments.
• Comfort with A